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Can't enter a class

can't start a lesson, can't go in class, lesson doesn't start, how to start a lesson, go to class, enter the class, the lesson doesn't start

Written by Astro
Updated over 12 months ago

Typically there can be 2 common issues while entering a lesson

1. Camera and Microphone Blocked 📹 🔇

If you receive the following warning message stating that you can't enter the classroom due to blocked camera and/or microphone, follow the steps below ⬇️

  1. 🌐 Use Google Chrome

  2. 🛑 Close all other apps and programs.

  3. ☑️ Refresh the page or Restart the App.

  4. 🔒 Check Browser Permissions

    1. Press the lock icon in the address box

    2. Check Camera -> Allow Microphone -> Allow.

    3. Refresh the page

  5. ⚙️ Check Your Camera And Microphone Settings.

    1. Open settings: Start -> Settings -> Privacy -> Camera. and Start -> Settings -> Privacy -> Microphone.

    2. Turn on your camera and microphone access for desktop apps (at the end of the section)

    3. You can test your camera during the equipment test or here: Webcam Test

  6. 🦠 Temporarily Turn Off Antivirus
    ​

2. Enter Classroom Button Not Active 🚪🔒

If the "Enter Classroom" button is not visible:

  1. ⏳ Timing. The button will only appear 5 minutes before the lesson starts.

  2. 🔄 Refresh the Page. Refreshing can sometimes activate the button.

  3. ⏰ Check Timezone. Check the Timezone settings in your account, and make sure it matches your device's timezone.

  4. 🌐 Browser/App Update.

  • Use Google Chrome or ensure your Novakid app is up to date.

  • For iPad and iPhone users, use Safari only.

If you're still experiencing issues:

  1. Go to your schedule

  2. Click on the "Join Lesson" button

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